How to confirm the connectivity between servers?

Simply run the "ping" command from your server.

Ask your server admin to run a simple network command and send us the results.

This is the network command that must be executed on your server

ping demo.phlox.pro

A typical successful result looks like this:

Pinging demo.phlox.pro with 32 bytes of data:
Reply from demo.phlox.pro: bytes=32 time=245ms TTL=50
Reply from demo.phlox.pro: bytes=32 time=246ms TTL=50
Reply from demo.phlox.pro: bytes=32 time=246ms TTL=50
Reply from demo.phlox.pro: bytes=32 time=244ms TTL=50

Ping statistics for demo.phlox.pro:
	Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
	Minimum = 244ms, Maximum = 246ms, Average = 245ms

Please note the (0% loss) which means that the connection between your server and ours does not have any problems.