Support Policy


Thank you for choosing our product. Here at Averta we do our best to provide world-class support service to our users.

In this article, we describe our support service details.

Support Hours

We always do our best to minimize the response time of the tickets but this is not always possible due to different timezones.

Support requests are being processed on business days from 9:00 to 16:00 (GMT+4) in the order they were received. 

What we can't help you with

  • WordPress general support and "how-to"s. For this, please use WordPress forums.
  • Item customization. We do offer our guidance and recommendations for customizing the theme or the demos but any kind of design process or customizing requests are beyond our scope of support. That being said, we try to respond to these requests in a longer period of time.
  • new features implementation and extending themes functionality. Of course, we will review and consider your feature requests but implementing them immediately is not possible.
  • Help from authors of included third-party assets.
  • Complex individual server-side issues.
  • Third-party plugins and any other things that are not related to our products directly.

Resources and Tools

The main channel for answering your questions and fixing your issues is our support service. Also, you can visit our website to connect with our online support agents.

Also, don't forget to check out our documentation and video tutorial pages.

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